Terms of service.

Thank you for accessing the website (the “Site”) of Julian's Tree Care (trade name of Julian's Tree Care Inc.). At Julian's Tree Care, we are committed to protecting the privacy and security of your personal information. For more information, please read the privacy policy below (the “Privacy Policy”).

The Privacy Policy describes any information that may be collected and the various ways it may be used. The Privacy Policy also informs of the steps Julian's Tree Care has taken to secure your personal information and provide a safe browsing and shopping experience. By visiting our Site, you accept and consent to the Privacy Policy and its practices as described below.

Please note that Julian's Tree Care is not responsible for content and privacy practices of any non-chelseaking.shop website(s) to which our site may link, or which links to this Site.

INFORMATION COLLECTION

Our website, hosted by Wix, and the inclusion of various apps employed to add to our Site’s experience, collect Device Information using technologies outlined below.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processors, Shopify, Stripe, PayPal, and/or Sezzle.

ORDER INFORMATION

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processors, Shopify, Stripe, PayPal, and/or Sezzle.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Further explanation of terms/technologies mentioned above:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Julian's Tree Care Inc. uses automated devices and applications provided by third parties, such as Google Analytics (including Google Analytics’ Demographics and Interest Report) Adobe Analytics, Adobe Target, Shopify, and other Shopify Apps to evaluate usage of our Site and Services. We also may use other analytic means to evaluate our Services. Julian's Tree Care Inc. participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. Learn about the ADOBE MARKETING CLOUD DEVICE CO-OP and MANAGE YOUR PRIVACY. We use these tools to help us improve our Services, performance, and user experiences. These entities may use cookies and other tracking technologies which collect information to perform their services. We do not share personal information that we collect directly with these third parties. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. For an explanation of the information collected by these third parties and their respective privacy policies, please go to the GOOGLE ANALYTICS PRIVACY POLICY. Those wishing to opt out of Google Analytics data collection should use the GOOGLE ANALYTICS OPT-OUT BROWSER ADD-ON. Those wishing to opt out Adobe Analytics and Adobe Target should use ADOBE'S OPT-OUT TOOL.

Please note that these third parties use cookies — text files that are stored on your computer and that enable an analysis of your use of the Site. You can prevent the collection of data concerning your use of the Site (including your IP address), which are generated by the cookie, and the processing of that data by Google by downloading and installing the browser plug-in that is available under the following link: DOWNLOAD AND INSTALL THE BROWSER PLUG-IN.
Julian's Tree Care Inc. collects transactional information and browse behavior on our website. Julian's Tree Care Inc. may use such information to offer you recommendations for products and services that are relevant to your interests. Julian's Tree Care Inc. uses the services of trusted third parties to offer you meaningful recommendations during the online experience. Julian's Tree Care Inc. shares IP address, unique ID number, and shop and browse behavior with the third-party service provider on an aggregate basis but does not share personal information for these purposes.
Julian's Tree Care Inc. also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visit HTTP://WWW.NETWORKADVERTISING.ORG.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.


Julian's Tree Care Inc. collects transactional information and browse behavior on our website. Julian's Tree Care Inc. may use such information to offer you recommendations for products and services that are relevant to your interests. Julian's Tree Care Inc. uses the services of trusted third parties to offer you meaningful recommendations during the online experience. Julian's Tree Care Inc. shares IP address, unique ID number, and shop and browse behavior with the third-party service provider on an aggregate basis but does not share personal information for these purposes.
Julian's Tree Care Inc. also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visit HTTP://WWW.NETWORKADVERTISING.ORG.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

INFORMATION AND ITS USE

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.wix.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud;

  • To develop, enhance, market, sell or otherwise provide information, products or services;

  • To conduct or administer contests, sweepstakes or other promotions in which you have participated;

  • To contact you and to respond to any communications that you may have had with us;

  • To enforce Julian's Tree Care Inc.'s Terms of Use or comply with this Privacy Policy; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Mailing List

Should you choose to opt-in to our newsletter emailing list, we use a combination of Shopify and other email senders such as Omnisend to store your email address in order to send you the latest news about products, sales, special promotions, events and blog posts. Your email address will be used for this purpose only and will not be shared with 3rd parties. You can unsubscribe at anytime by selecting ‘unsubscribe’ at the bottom of any newsletter we send you.

Sharing of Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR PROTECTION

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

ADDITIONAL PROTECTION

Julian's Tree Care Inc. invests in additional Shopper Identity Protection buy employing services such as TrustedSite. The TrustedSite security certification lets our visitors know that our site is secure, with no malware, phishing, or malicious links. Passing a weekly scan allows Julian's Tree Care to maintain our site’s certification and display the floating trustmark. 

Data Protection & Spam-Free certification protects our visitors by encrypting the data our customers send us through the use of SSL and the Secure Form, Secure Login, and/or Secure Checkout.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below: